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Find the answers to some frequently asked questions about Businessoft, our solutions, services and products.

Order Confirmation and Cancellation

Q. When quotation is delivered?
A. The quotation is delivered after the completion of In-Depth Engagement, the last step of Businessoft Optimization. The quotation does normally come with Confirmation Statement.

Q. What is Confirmation Statement?
A. The Confirmation Statement is a contractual document and considered as PO issued by customer. This statement is prepared by Businessoft or Businessoft Channel Partner. However after signed by authorized officer of customer, the document is considered as order confirmation from customer to Businessoft or Businessoft Channel Partner.

Q. What assurance customer has in order to make sure that customer engage with Businessoft and its Channel Partner?
A. Businessoft will issue e-mail notification to customer after the confirmation statement has been received. Customer is not required to make any payment before the receipt of such e-mail notification.

Q. How to make sure the payment is received by Businessoft and its Channel Partner?
A. Businessoft will issue proforma invoice to customer, which is sent through e-mail. The proforma invoice is request of payment. Businessoft will also issue e-mail notification to customer to confirm that payment has been received.

Q. Could customer make cancellation for order that has been placed?
A. Customer could make cancellation before the payment is made to Businessoft. This policy is only applicable for solution intended for small businesses. We will also automatically cancel order confirmation that has been received if customer does not fulfill its liability to make payment promptly. All the payment payable to Businessoft is not refundable, if customer make cancellation before the software sent to customer. If software has been sent to customer, customer shall return the software without opening the package to Businessoft at customer cost and paid USD100 for cancellation fee. If the software package is opened, customer shall pay the full price agreed and the order could not be cancel.

Q. Could customer make cancellation for maintenance?
A. No. Any maintenance could not be cancelled in any condition.

Q. Could customer make cancellation for BSE?
A. Yes, but this policy is only applicable for solution intended for small business and subject to terms and condition. Customer shall place such request to our business region operation. Before the request is finally processed, customer shall continue its liability. Customer shall compensate Businessoft 50% of residual project cost that has not been paid to Businessoft, immediately after the issuance of our termination letter.

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