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Find the answers to some frequently asked questions about Businessoft, our solutions, services and products.

Convention

Q. What is SSPA?
A. SSPA is Software Sales and Purchase Agreement. It is a contractual document, covering all terms and conditions applied in each Businessoft Software Engagement.

Q. What is EUPA?
A. EUPA is End-user Product Agreement. It covers all terms and conditions applied specifically for Businessoft package solution or software. Customer could use EUPA as its proof of software usage as long as customer fully complied with all terms and conditions stated within.

Q. When EUPA is delivered to customer?
A. Copy of EUPA is delivered after we have already confirmed that payment for the product has been fully received. The EUPA has also been embedded in the product.

Q. What is Subscription?
A. Subscription or Businessoft Subscription is one product support. Businessoft encourages any customer who purchase and or use Businessoft Products to subscribe Businessoft product Support.

Q. What is SLA?
A. SLA is Service Level Agreement. It is normally used for application support. SLA covers all terms and conditions for the subscription period. Customer has to renew its SLA annually to fully take benefit of our product and service.

Q. When SLA is delivered to customer?
A. SLA is delivered after the document has been duly signed by customer and returned to Businessoft for legalization.

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